You ordered two items through the internet and you received two different items. Write a letter to the manager

IELTS letter – You ordered two items through the internet and you received two different items. Write a letter to the manager: -Explain what you ordered, – Ask why the two other items were different, – Ask about how would he solve this problem.

Dear Sir,

Today morning I received my order of the external hard disk and the camera that I had ordered over the internet from your website www.lears.com. I was shocked to see that both things were very different from what I had ordered. 

I ordered an external hard disk from WD Company and I specifically ordered a 500 GB one. What I received was a hard disk of 250 GB and that too of Sony. The second thing I ordered was a Canon Power Shot camera of 12 megapixels but you sent me a Sony Cyber-Shot of 7.2 megapixels.

I have been a regular customer of your website but such a problem has occurred for the first time. I paid online for the two things I ordered and I printed out the receipts. I fail to understand how this mistake could have been done.

I would like you to either send me the refund or the actual items I purchased. Also please advise how you want me to send these things, which I got, back to you. Hoping for a prompt reply from you regarding this matter!

Yours faithfully

Kiran Makkar