Purpose:
To establish a comprehensive, transparent, and professional framework governing the interaction between students, test centers, and AlwaysIELTS for the provision of free IELTS mock tests. This policy ensures clarity, fairness, and accountability for all parties involved.

1. Policy for Students

1.1 Eligibility and Access

  • Students are eligible to book one free IELTS mock test within a 30-day period through the AlwaysIELTS platform.
  • Students must provide accurate and verifiable personal information during the booking process.
  • AlwaysIELTS reserves the right to restrict access to students who misuse the platform or violate this policy.

1.2 Test Booking

  • Mock tests can be booked based on the availability of slots at participating test centers.
  • Students must select a test center from the list provided on the AlwaysIELTS platform.
  • Bookings are confirmed only after receiving a confirmation email or notification from AlwaysIELTS or the test center.

1.3 Test Day Requirements

  • Students must arrive at the test center at least 30 minutes before the scheduled start time.
  • Valid government-issued photo identification (e.g., passport, national ID) is mandatory for admission.
  • Late arrivals may be denied entry, and no refunds or rescheduling will be offered for free mock tests.

1.4 Score Reporting

  • Students will receive their mock test scores free of charge within 48-72 hours after the test.
  • Scores will be communicated via the AlwaysIELTS platform or directly by the test center, depending on the arrangement.
  • Scores are provided for informational purposes only and do not guarantee similar results in the actual IELTS exam.

1.5 Feedback and Additional Services

  • Free mock tests include only the test score. Detailed feedback, section-wise analysis, and personalized improvement tips are not included.
  • Students may purchase feedback services directly from the test center at their published rates.
  • AlwaysIELTS is not responsible for the content, quality, or pricing of feedback services offered by test centers.

1.6 Code of Conduct

  • Students must adhere to the rules and regulations of the test center, including but not limited to:
    • No use of unauthorized materials during the test.
    • No disruptive behavior.
    • Compliance with instructions from test center staff.
  • Any form of malpractice (e.g., cheating, impersonation) will result in immediate disqualification and a permanent ban from future mock tests on AlwaysIELTS.

1.7 Cancellation and Rescheduling

  • Students may cancel or reschedule their mock test booking up to 48 hours before the test date.
  • Failure to attend the test without prior cancellation will result in the forfeiture of the free mock test opportunity.
  • AlwaysIELTS and test centers are not obligated to provide refunds or compensation for no-shows.

2. Policy for Test Centers

2.1 Registration and Participation

  • Test centers must register with AlwaysIELTS and meet the platform’s quality and credibility standards to offer free mock tests.
  • Test centers must provide a standardized IELTS mock test experience that closely mirrors the actual IELTS exam in terms of format, difficulty, and administration.

2.2 Test Administration

  • Test centers are responsible for conducting mock tests in a professional, secure, and unbiased manner.
  • Test centers must ensure that all necessary materials, equipment, and facilities are available for the smooth conduct of the test.
  • Test centers must share student scores with AlwaysIELTS or the students themselves within 48-72 hours of test completion.

2.3 Feedback Services

  • Test centers may offer paid feedback services to students, including detailed analysis, personalized recommendations, and improvement strategies.
  • Feedback charges must be clearly communicated to students before purchase, and no hidden fees are permitted.
  • Test centers are solely responsible for the quality and delivery of feedback services.

2.4 Reporting and Accountability

  • Test centers must report any incidents of malpractice, misconduct, or technical issues to AlwaysIELTS within 24 hours of occurrence.
  • Test centers must maintain accurate records of student attendance, performance, and feedback services provided.
  • Test centers found violating this policy or providing substandard services may be removed from the AlwaysIELTS platform.

2.5 Compensation and Revenue

  • Test centers will not receive payment from AlwaysIELTS for administering free mock tests.
  • Revenue for test centers is generated through paid feedback services and other value-added offerings.
  • Test centers must ensure that their pricing for feedback services is reasonable and competitive.

3. Policy for AlwaysIELTS

3.1 Role and Responsibility

  • AlwaysIELTS acts as a mediator between students and test centers, facilitating the booking and administration of free mock tests.
  • AlwaysIELTS is not responsible for the quality, administration, or outcomes of mock tests conducted by test centers.

3.2 Student Support

  • AlwaysIELTS will provide customer support for booking-related queries, technical issues, and general assistance.
  • AlwaysIELTS will not intervene in disputes between students and test centers regarding feedback services or test administration unless both parties request mediation.

3.3 Test Center Verification

  • AlwaysIELTS will verify the credibility, infrastructure, and quality of test centers before listing them on the platform.
  • AlwaysIELTS reserves the right to remove or suspend test centers that fail to meet the platform’s standards or violate this policy.

3.4 Data Privacy and Security

  • AlwaysIELTS will ensure the privacy and security of student data in compliance with applicable data protection laws.
  • Student data will not be shared with third parties without explicit consent, except as required for the administration of mock tests.

3.5 Transparency

  • AlwaysIELTS will clearly communicate to students that:
    • Free mock tests include only the test score.
    • Feedback services are chargeable and provided directly by the test centers.
    • AlwaysIELTS does not endorse or guarantee the quality of feedback services offered by test centers.

3.6 Platform Integrity

  • AlwaysIELTS reserves the right to modify, suspend, or terminate its services at any time.
  • AlwaysIELTS will notify all stakeholders of any significant changes to this policy or platform operations.

4. General Terms and Conditions

4.1 Liability

  • AlwaysIELTS is not liable for any issues arising during the mock test, including but not limited to:
    • Technical errors or disruptions.
    • Test center mismanagement or misconduct.
    • Student dissatisfaction with test administration or feedback services.

4.2 Amendments

  • AlwaysIELTS reserves the right to amend this policy at any time. Changes will be communicated to all stakeholders via email or platform notifications.
  • Continued use of the platform after policy changes constitutes acceptance of the updated terms.

4.3 Dispute Resolution

  • Disputes between students and test centers must be resolved directly between the parties.
  • AlwaysIELTS may mediate only if both parties agree in writing.

4.4 Termination of Services

  • AlwaysIELTS may terminate its services with any student or test center found violating this policy or engaging in unethical practices.

Effective Date: [2020-01-10]
Last Updated: [2025-01-03]

This policy ensures a fair, transparent, and professional experience for students, test centers, and AlwaysIELTS, fostering trust and accountability in the free IELTS mock test program.