Actual Listening Volume 3 Test 5

SECTION 1 :

QUESTIONS 1-10

Questions 1-3

Complete the notes below.

Write ONE WORD AND/OR A NUMBER for each answer.

Complaint to the airport
Example	Answer
Name:	Jack Dawson
Address:	1…………….Road, Exeter
Postcode:	2…………..
Telephone:	work: 3………..home: 798662

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Questions 4-6

Choose the correct letter, A, B or C.

4 What aspect of the flight does the man complain about?

• Apunctuality
• Blegroom
• Ctemperature

5 What does the man think about the food served during the flight? 

• AIt is not enough to eat.
• BIt is expensive.
• CIt has a bad taste.

6 What does the man think of the service of the staff?

• Asatisfied
• Blong wait
• Cbad attitude

Questions 7-10

Complete the sentences below.

Write NO MORE THAN TWO WORDS for each answer.

The man felt satisfied with 7……………….because it was quick.

During the flight,8………….facilities helped him distract from other poor quality of the service.

As a gift, a 20% discount on the 9………………fees will be offered.

The flight company also offers the man a 10……………..worth £20.

 

SECTION 2 :

QUESTIONS 11-20

Questions 11-16

What is customers’ attitude towards the following services?

Write the correct letter, A, B or C, next to questions 11-16.

A	They are very interested.
B	They might be less interested.
C	They are not interested.

11………….a free gift

12…………a driver for an extra fee

13…………..a package service

14…………….updated car models

15………………a discount

16……………a new branch company

Questions 17-20

Choose the correct letter, A, B or C.

17 What is the problem of the public transport?

• ATraffic jams
• BPedestrian safety
• CLow efficiency

18 nAccording to the speaker, what is true about the transportation?

• ABuses are easy to find.
• BTaxis are punctual.
• CAirplanes are unaffordable.

19 According to the speaker, what is true about the bus?

• APassengers occasionally spend more than half an hour waiting for it.
• BIt is sometimes overcrowded.
• CIt is often dirty.

20 What is the existing situation about the price of bus tickets?

• AIt is fluctuating severely.
• BIt is declining.
• CIt needs to be increased.

 

SECTION 3 :

QUESTIONS 21-30

Questions 21-25

Choose the correct letter, A, B or C.

21 What was the most difficult problem when the company was founded?

• ANo clear objectives
• BNo formal structures
• CNo perfect premises

22What is the staff unsatisfied with?

• AThe type of work
• BThe work assignment
• CThe feeling of appreciation

23 What was the problem of the manager?

• AHe had a lot of tasks to do.
• BHe employed too many people and let them go then.
• CHe always made decisions by himself.

24 What does the staff think of the new manager of the company?

• AThey are delighted to see that the meeting time is shorter.
• BThey feel annoyed toward him.
• CThey are amazed that he has done it well.

25 What achievement has the organisation made already?

• AChildren were involved in painting the entrance area.
• BThere was no particular achievement.
• CIt built a local primary school.

Questions 26-30

Complete the summary below.

Write NO MORE THAN THREE WORDS for each answer.

Major Problems of a Company Since the company opened, there have been many problems with employment, but there is no 26……………….He needs to find a venue for financial training. It is very hard to run an organisation and the 27………….is of great importance to staying organised. To enhance the organisation skills, there is a section on 28……….in the library where some valuable books can be found. In addition, the library contains some useful resources, such as a collection of documentaries on personal organisation, the literature on 29……….., and the articles on the 30……………..

 

SECTION 4 :

QUESTIONS 31-40

Questions 31-40

Complete the notes below.

Write NO MORE THAN TWO WORDS for each answer.

CLIMATE AND ARCHITECTURE •    Cases and examples are from practice conducted in 31…………….as well as rural areas. Acid rain •    The chemicals have devastating effects on the architecture. •    The government try to reduce the negative effects. •    Funds have been received from a 32……………. •    33…………….experience lower levels of acid in damaging pollutants. •    In recent years, Alter Project focuses on the buildings made of 34…………….. Pollution •    One of the main sources of pollution is from the construction industry. •    35……………..is used to reduce pollution in Sky Tower. •    Construction is affected by the increased 36…………….in winter. •    Humidity affects the 37………………buildings whose grain can be condensed by moisture from the air. Building & Technology •    Ground conditions can be a problem when the density of the 38……………….is wrong. •    Architects can now monitor the 39……………..of buildings. •   The government should make 40………….for the architects.

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